XXOLCARE Privacy Notice explains our practices, defines our users’ (“you” or “your”) privacy options, and describes how your information is collected and used by XXOLCARE (“we,” “us,” “our,” or “XXOLCARE”). This Privacy Notice, along with our Cookie Policy and Terms of Use, govern your use of The XXOLCARE website at http://xxolcare.com/ (the “Site”), and any information we may access through social media platforms such as Facebook, Instagram, Pinterest, LinkedIn or Twitter. For the purposes of this Privacy Policy, we will refer to all of these access points as XXOLCARE system (the “System”).
We may update this policy from time to time and will mark new versions with a corresponding effective date. We recommend you visit the Site to review any changes in our practices. Your continued use of the System constitutes your agreement to our then-current Privacy Policy.
Ad Views, Analytics, Browser Information, Cookie
Data, Date/Time, Demographic
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Hardware/Software Type, Interaction Data , Internet Service Provider, Page Views, Serving
Domains, Targeting Data, Device ID (EU PII), IP Address, Location Based Data, Search History
Information Collected Directly from You
We may collect personal information about you when you sign up for a mailing list, fill out a
“Contact Us” form, apply for a job via our Careers site, request information about becoming a
XXOLSTAR,, submit information in connection with a purchase or estimate request, or as part of
other online services. The lawful basis for collection of this information is based on your
consent, XXOLCARE’ legitimate interest, or as necessary to fulfill a contract with you.
The information we may collect includes, but may not be limited to:
• Name
• Email address, phone number, mailing address, and other location or contact information
• Financial information necessary to process a purchase or other request such as a franchise
application
• Business affiliations
• Personal information and preferences to customize your cleaning plan
• Information about your home or office cleaning needs; and
• Other information related to your requests or inquiries.
Information Collected Automatically
We use tracking technologies such as cookies, log files, and pixel tags to automatically collect
information when users visit our System. Our lawful basis for collection of this data is our
legitimate interest in completing your requests and maintaining a functional System. We
collect:
• IP addresses to measure our website traffic and to help provide a more personalized
experience;
• Information regarding your browser and other technical specifications required to use our
System;
• Your transaction history relating to the use of our products and services;
• Computer data or files, often called “cookies,” which may be sent by your web browser and
stored on an individual computer to allow our server to “recognize” you through the navigation
of the Site, and for us to credit your account for various online transactions; and
• Computer data files, often called “web beacons” that are collected from emails or links on
third-party sites that allow our server to evaluate the popularity of those links or the
information contained in emails or on third-party sites.
XXOLCARE may collect your email address via cookies and pixels on the Website through the
use of trusted third party partners. These partners may combine your email information with
other information they have access to such as mailing address so that XXOLCARE may serve
relevant marketing offers to you via direct mail. If you do not want XXOLCARE to collect information
about you, please contact XXOLCARE to opt out.
For more information, see the “Cookies and Similar Technologies” section below.
Collecting Information from Children Under the Age of 18
Our Site and System are not designed for children, and we do not knowingly collect information
from any person under the age of 18.
We collect information about you in order to provide
you with services and
products, and to
make the System work properly. Our legitimate business interests, as necessary to fulfill a
contract or agreement with you, and your consent are the lawful bases for this type of data
processing. We use personal information for a variety of purposes related to our business,
including but not limited to:
• Providing services and support
Performing the essential functions of the System including responding to inquiries, fulfilling
orders and requests, processing estimate requests, processing payments, providing support and
troubleshooting, data aggregation, analysis and report creation to assess marketing
effectiveness and/or business performance, and communicating with user s about their use of
the System or responding to a user initiated inquiry on the System.
• Communicating with users about products or services
Sending or initiating direct marketing programs, such as newsletters or information about new
products or services we are offering; using content from social media platforms where users
discuss our products or use a hashtag related to our products.
• Personalizing user experiences on our System
Tailoring content on the System based on user location, preferences, and other personalization
factors.
• Analytics and System improvement
Tracking information about your visits to our Site or use of the System to allow us to provide
better service, using certain online preferences in the aggregate across all users to evaluate the
System and develop additional products and services to offer.
• Compliance with legal obligations
Sharing information to comply with the law or a legal proceeding, such as in response to a
subpoena or court order.
• Other purposes necessary to carry out our obligations under this Privacy Policy or our Terms
of Use
We may share information, in the aggregate,
regarding your online browsing
preferences to
evaluate our products or allow the third parties we work with to better serve our users. We will not
share personally identifiable information in these instances, other than as described in this
Privacy Policy.
We will not share your information with third parties to directly market their products to you.
We do not sell users’ personal information to third-parties. We may provide user information to
third-party service providers or vendors for purposes of including without limitation:
• Initiating direct marketing programs on our behalf,
• Data tracking,
• Maintenance or development of our System,
• Development of online products, services, or customer service, or new product development,
• Other contracted promotional opportunities provided to our users.
We may also share this information with any subsidiaries, licensees, suppliers, distributors,
affiliates, assigns, successors, or other related entities and their respective owners.
We may also share your personal information in connection with law enforcement requests or
in response to investigations, subpoenas, court orders, or other legal processes to establish or
exercise our legal rights or defend against legal claims, or as otherwise required by law.
Business Transfers
We may also disclose your information to a third party as part of reorganization or a sale of the
assets of XXOLCARE, or its subsidiaries or divisions. Any third party to which The XXOLCARE
transfers or sells the System or related assets will have the right to continue to use the personal
and other information that you provide to us.
We use cookies, pixel tags, and similar technologies
to gather information about
your use of our
System and to customize your experience using the System.
Cookies
Cookies are small data files that help us keep track of your usage of the System. Many of the
cookies we use enable the System to function as you would expect it to. Cookies enable the
System to remember things like your login information so you do not have to re-enter it, items
in your shopping cart when you navigate away from the page, user preferences, and other
personalized settings. Cookies also enable us to track and analyse user behavior in order to
improve our System. Most web browsers automatically accept cookies but you can choose to
accept or decline certain types of cookies if you prefer. However, declining cookies may impact
the functionality of the System and in some cases you may not be able to access the functions
of the System. We use the following categories of cookies on the System:
• Session cookies
Session cookies are stored on the user’s hard drive temporarily and are deleted when the user
ends the browsing session. Session cookies are useful for things like keeping items in a shopping
cart while the user continues to browse.
• Persistent cookies
Persistent cookies stay on the user’s hard drive until they expire, even after the browser is
closed. Persistent cookies are useful for remembering things like login information, so users do
not have to enter their password every time they visit the System.
• Third-party cookies
Third party cookies are not installed directly by our System, but by third parties such as
advertisers. Third party cookies are used to track advertising preferences from site to site, and
to gather data about users’ browsing habits in order to improve the user experience.
Clear GIFs
Clear GIFs (also called pixel tags or web beacons) are small files embedded in websites that tell
us what content a user accesses and how users navigate the System. Clear GIFs enable us to
track and analyse user behavior on the System in order to make it more intuitive and user
friendly.
For more information on how we use cookies, please see our Cookie Policy.
Our System may contain links to other websites.
These websites may have privacy
policies
different from our Privacy Policy. The System may also contain certain social media icons or
widgets. Although you can view the material we have linked to, you may have to create an
individual account or register to use these third-party social media sites to use interactive
features. Any interaction on social media or other third-party websites is governed not by this
Privacy Policy but by the terms of use and privacy policy of the particular platform.
Behavioral Advertising
We may also use third-party vendors, such as Google Analytics, to advertise to our users online.
These third-party vendors may display XXOLCARE advertisements on other websites based on
your internet usage. More specifically, these vendors use first-party cookies (such as the Google
Analytic cookie) and third-party cookies (such as the DoubleClick cookie) together to inform,
optimize, and serve ads based on your past visits to the Site or another site affiliated with
XXOLCARE products or services. Any information that these third parties collect via cookies is
not linked to any personally identifiable information (name, address, email address, or phone
number) that we collect or you provide on the website. You can opt-out of Google Analytics for
Display Advertising by using Google’s Ads Settings or by withholding your consent to allow us to
use third party vendors for behavioral advertising.
We maintain administrative, physical, and technical safeguards for all user information collected in our System. Data Retention We retain data collected from you only for as long as necessary to complete the purpose for which it was collected. Data Subject Rights European Union data subjects may have certain rights under the General Data Protection Regulation (the “GDPR”). Once you make a request, we will respond in one month or less unless extenuating circumstances apply. Right to be Informed You may have a right to be informed about what personal data we collect from you and how it is used, as well as our purposes for processing your personal data, how long we retain your data, and who we share it with. This Privacy Policy lays out that information in general; please contact us for details specific to you. Right of Access You may have the right to know what data has been collected about you and how such data has been processed. If you would like to know exactly what information we have collected about you and how it has been used, please contact us. Right of Rectification You may have a right to correct any incorrect or incomplete information we have about you. To request a correction, please contact us. Right to Erasure In certain circumstances, you may have the right to request that we delete your personal information. Right to Restrict Processing In certain circumstances, you may have the right to restrict the processing of your personal information. Right to Data Portability If our lawful basis for processing your data is consent or performance of a contract, you may have the right to receive personal data we have collected from you in an accessible format. You may also have the right to have the personal information we have collected from you transferred to another controller. Right to Object You may have the right to object to the processing of your personal data for direct marketing purposes. Rights Related to Automated Decision-Making Including Profiling You may have the right to not be subject to a decision based solely on an automated process (no human involvement) which produces legal effects or significantly affects you in a similar way. We will not make these types of decisions by solely automated processes. If you believe that an automated decision-making process was applied to you, please contact us.
The System does not respond to browsers’ Do Not Track signals.
By providing information to us or using our System,
you are consenting to our
use of your data
as outlined in this Privacy Policy.
While we work hard to use and disclose our users’ personal information only for the purposes
identified above, you can choose not to provide personal information or limit the personal
information obtained by us as follows:
• You may have your contact information removed from our marketing lists to inform users of
new or relevant products, services, and special offers by clicking on the unsubscribe link in any
communication received from us, or by emailing us at info@xxolcare.com
• You may limit the collection of “cookies” through your browser settings. However, this may
disable our ability to provide you with the most relevant products or information regarding the
System; and
• You may limit the ability of Google Analytics to track your online activity, as outlined in the
“Behavioral Advertising” section.
For additional information pertaining to our Privacy Policy or any of our data practices, please contact: info@xxolcare.com